exas Roadhouse Essay

Discussion of Whether or not the Phrase â€Å"If we Take Care of our Employees, They will Take Care of our Customers† is Actually Practiced or is just a Cliche on the Wall at Texas Roadhouse Steakhouse and the Implications of Answer The belief in the phrase if we take care of our employees, they will take care of our customers is a practice that instills values in the workforce of today. This is not just a cline, when employees desire their jobs and job description, the effect on customer satisfaction is immeasurable. The most important and effective customers are the company employees and when customers are taken effective care of business relationships are built (Mindshare Technologies, 2010). Texas Roadhouse stated, we want to provide a place that the whole family could enjoy (Noe, Hollenbeck, Gerhart, Wright, 2011). Texas Roadhouse delivery is good meal with friendly, energetic, and enthusiastic service. Founded in 1993 by W. Kent Taylor, Texas Roadhouse was voted the #1 Steakhouse in America by Restaurants and Institutions Magazine Consumer Choice Survey in just ten years in 2003, and in 2004 the Best Steakhouse Value and Menu Variety (Texas Roadhouse Inc. , 2013). At the Texas Roadhouse, the company motto is Legendary Food, Legendary Service and Legendary Fun taken pride in everything they do from hand-cut steaks and some tasty margaritas (Texas Roadhouse Inc. , 2013). Texas Roadhouse actually want guests to have so much fun that they will want to return again and again, the best promotion is word of mouth. On the other hand it is concrete that Texas Roadhouse would benefit more from the expansion of its company store hours. Texas Roadhouse operates on the weekdays during dinner hours and on the weekends; the company operates both during lunch hours and dinner hours. Texas Roadhouse’s recent success over the past few years, clearly states that it is evident that Texas Roadhouse would benefit and increase company revenue if the company were to operate on weekdays during lunch hours as well as dinner hours. Furthermore, a well efficient trained, motivated, and satisfied employee who has a great relationship with their boss and company will conduct themselves in an outstanding manner where their work delivery will be the best efficient experience to the next potential customer arriving to the business. Company employees reflect the message the organization wants to deliver to the world, they interact with consumers, make efficient profits and high product performance. If companies take more time to invest in their employees the company will tend to be more performance efficient and produce more profits at a higher rate (Todrin, 2012). Discussion of Alternate Methods that Could be Used to Motivate Texas Roadhouse Employees Other than the Money it Uses as a Motivator for Employees Facing direct financial challenges throughout the economy employees can learn more effective methods besides monetary incentives to motivate employees. Companies can stress to upper level management to use recognition as a form of motivation for the company employees. Employees accomplishing tasks or achieve a specific job duty, management can learn to recognize them for their achievements earn (Worman, 2010). ). Another suggestion would be to develop an Employee of the Month program. This program has been administered for a quite some time, especially throughout corporate America. Individuals should be recognized for their overall outstanding achievements. The process of this award should be administered and voted on by upper level management. Coaching is a form of employee development and recognition. Taking the time and effort to coach an employee for development can say about the company, that you care about your employee’s success throughout the company (Worman, 2010). The use of gags, gimmicks and time off are other methods employers can use as an alternate method to motivate employees. Employers can use these tactics as rewards to help inspire efficient employee performance. The key is to establish the perception of priceless value of the company employees. In addition, all employees enjoy the luxury of being given time off (Worman, 2010). Lastly, the most simplest and under-utilized method of motivation, is just saying to employees thank you for your hard work and effort. Discussion of Possible Effectiveness of Each of the Alternative Methods Other than the Money Texas Roadhouse Uses as a Motivator for Employees Individuals who feel motivated to carry out their job descriptions are the likely employees to bring creativity in addition to high performance rates. Each alternative method can have positive effects on employees. Money is not the only motivator; companies should always consistently incorporate motivation to employees. Otherwise, the best employees will be attracted by other companies when the economy. Incentive pay can be very effective and the plan must be well designed. Effective plans should measure the performance of employees according to overall organizations goal. Promoting employees is very effective it shows employees that their commitment to their work is being acknowledged and appreciated. Occasionally contests held within the company are very effective, it pushes the employees to compete against one other to win the prize. Overall for the employer this is a great way to promote effective performance because all employees are giving their all. Reward and recognition make people feel good themselves and their job, and their performance is directly affected. Employee’s being recognized provides the employees with a overall sense of accomplishment and this can have a domino effect for other employee yearning to be recognized for their job performance (Worman, 2010). The use of gags and gimmicks can inspire employees to do their very best. The incentive of giving time off helps gives employees the chance to compete for the prize. Every employee enjoys receiving a day off of work. Analysis of how Transferable the Texas Roadhouse Way of Motivating Employees Would be in Other Organizations The way Texas Roadhouse uses monetary incentives to motivate employees may not be transferable to other organizations because not all companies have the same vision for the company, and not all organizations are financially stable to reward their employees with incentives such as cash. Organizations that seem not to be able to uphold these standards need to research different alternatives methods used to motivate company employees. On the other hand organizations that can use monetary incentives as a form of motivation for employees should use those incentives as a way to show company appreciation. In return for their hard work being recognized some employees may choose to improve their performance for the company because they feel appreciated. Lastly, it really does not make a difference in the alternative methods companies uses to motivate the company employees, the use of motivation helps employees explore their potential helping the organization reach top notch performance (Noe, Hollenbeck, Gerhart, Wright, 2011).

Imperialism and Capitalism

Imperialism which is often considered to be a final stage of capitalism was a logical continuation of industrialization, development of trade and colonization. Global trade and goods exchange have united Europe, Africa, America and Asia into an integral organism. Imperial system as well as interaction between the major colonial super-powers guaranteed economical stability and peace. Colonies were perfect markets for the goods produced in metropolises and were used as emergency zones in cases of overproduction in order to prevent global or local economical crisis. Colonies were used as raw material donors of metropolitan industry. In order to prevent movement for political and economical independence, colonies were not allowed to have industrial objects as their economical activity was limited to farming and mining. On the hand with traditional colonial system which took place in France, Great Britain, Belgium which had huge possessions worldwide, American imperialism had introduced a new one without any formal colonial possessions. American imperialism was different from British and French as it penetrated into independent countries, making their single-sector economies be dependent upon the price policies set by American corporations. American imperialists used different methods in order to widen their spheres of influence in western hemisphere: bribery of corrupted officials, aiding political opposition of unwanted regimes and even open intervention by American troops which always ended with establishing of puppet governments. These methods were used on Philippines, Cuba, and Puerto-Rico. The effects of imperialism are quite different both for colonies and imperial metropolises: from one side goods exchange ensured economical stability, from the other side imperial ambitions of superpowers resulted WW1. Colonies experienced mostly negative impacts: industrial backwardness, dependence upon metropolises, poverty, social injustice and discrimination. Of course the appearance of imperialism as a new world order at the beginning of the twentieth century had provoked continuing discussions about its real impacts on civilization. Contemporaries either supported imperialism or sharply criticized it. Kipling, for example, insisted that imperialism was a logical continuation of civilization progress and it was vital in order western civilization to survive, as it prevented it from economical and social crisis, guaranteed goods exchange, development of trade and stability in western world. This concept is rather conservative as Kipling also supports the idea of racial and cultural superiority of western civilization and this factor is considered to be justification of colonial expansion in his theory. On the other hand such authors as Hobson consider imperialism to be one of the alternatives to economical development which has a global character and is resulted by concentration of wealth within one country. Hobson argues that in order world economy to develop, this wealth has to be distributed overseas as it will promote development of both economies: metropolitan and colonial. The growth of anti-imperialist movement was resulted by its destructive influence on colonial countries which appeared to be in total dependence from imperialist states. Anti-imperialist movement took place in India, China, and Latin America. In fact the accident which led to WW1 had also anti-imperialist background, as Serbian revolutionaries were afraid that Serbia will become a dependent territory of Austria-Hungary. The results of WW1 were contradictory for different countries. Four European empires: Germany, Austria Hungary, Russian and Ottoman Empire collapsed in 1918 when the war was over. Moreover, prolonged economical and social crisis caused by the 4 years of bloody war had resulted a series of revolutions and public unrest world wide, changing political orientation of many countries. Bolshevik revolution in Russia brought to power a small group of political radicals led by Vladimir Lenin, who started to build a new order in semi-feudal country according to Marxist ideas of equality, abolition of private property and establishment of proletariat dictatorship. Tsarist regime was substituted by a new radical ideology of communism which was alien to Russian peasants and middle class. The years of prolonged terror, artificial hunger, repressions had changed the country and had changed people†s mentality to the mentality of oppressed people who was living under dictator†s rule. A new Soviet nation was raised in the fear of capitalist world, in the fear of the possible threat from the side of international capitalism and in constant preparation for war. Actually the premises for future cold war originated in interwar period and foreign intervention against Soviet Russia in 1919-1921 had only deepened fear of Soviet people. Stalin, a new leader of Communist party had created his own doctrine of socialist state. Rapid industrialization and collectivization in agricultural sector had changed country†s economy, making it stable and more advanced. In fact, Communist Russia was the only country which experienced economical growth starting from middle 1920†³s and going all the way to 1941, whiles the world of capitalism was suffering from global economical crisis. Communism became a potential threat for capitalist world and the USSR had become an ideological enemy of the West. Stalin understood it quite well and was getting ready for a possible war. Industrialization and militarization of economy were essential in order to survive and provide security to the country. As the power of the Soviet Union grew, it became obvious that it would have territorial ambitions for the spread of communist ideology worldwide. Prosperity in major European countries and in the USA in early 1920†³s was contrasted by deep economical and social crisis in Germany and Italy. The conditions of Versailles treaty had imposed unbearable obligations on Germany as the government of Weimar republic had to pay huge reparations to victors of WW1. Besides, ruined infrastructure of Germany lacked mineral resources and industry as Germany lost the region of Saar, Alsace-Lorraine and several major seaports on the coast of the Baltic Sea together with several colonies in Africa and Asia. The country had no opportunity for development; new democratic government failed to rebuild country†s infrastructure, only irritating people and provoking social unrest. Humiliated nation wanted revenge and retreat. Liberties and democratic freedoms of Weimar constitution were not popular as the nation felt nostalgia about the time of iron order and international respect. Crisis of Weimar republic turned into growth of nationalism and chauvinistic ideas, supported by common people and former WW1 soldiers and officers who were left forgotten by government. This is the main explanation of fascism success in Germany. Crisis in Italy had many similar features to German one. Unemployment, poverty and social unrest in early 1920†³s had created a favorable climate for the rise of Benito Mussolini, the leader of a new party formed by WW1 soldiers and officers who were irritated by economical crisis. Mussolini†s populist ideas were close both to common people ans to upper classes as he promised social stability and order. Mussolini†s political program was successful in 1920†³s and in early 1930†³s as he stabilized economy, solved major social problems of poverty, unemployment and other social vices and returned self respect and pride to Italian nation. His government controlled media, regulated economy and social life of the country. But at the same time Mussolini revealed militaristic ambitions of fascist Italia- intervention and capture of Abyssinia is the best proof of it. War in Abyssinia was not the only conflict fought after the WW1. On the Far East, Militarist Japan started intervention against Manchuria in 1938. These conflicts have shown the weakness of League of Nation, organization which was created in order to preserve peace and prevent wars and local conflicts. Economical crisis on the hand with disintegration of the capitalist world and growing threat from ideological enemy of capitalism-the USSR demonstrate the complicated system international relations in inter-war period. The results of WW1 became obvious after the 20 year period: 2 totalitarian states (the USSR and Nazi Germany) which had colonial ambitions stood against disintegrated democratic world, which was to weak to resist aggression of these two superpowers. The inter war period in the world history is characterized by three different concepts of state development: communist, fascist and traditional democratic. Even though they are hostile, each was successful on a certain stage of development as it had taken ruined Russian empire, Germany and the USA out of economical crisis and had returned confidence and stability to their peoples. After Bolsheviks revolution in Russia, former empire was turned into a new state ruled by the Communist Party. Communist party of the USSR had made radical changes realizing Marxist ideas about revolution and dictatorship of proletariat: abolition of private property, nationalization and equality of all citizens. Understandably in a patriarchal agricultural country with underdeveloped industry and ruined economy any idea about a strong state of proletariat (working class) would fail, but not in Russia. Stalin, who became the head of the communist party in 1928, had his own plan how to reform economy: he proclaimed a course on rapid industrialization and collectivization of farming enterprises. In order to achieve development of industry he performed redistribution of property, expropriating agricultural products from peasants and making them work in kolkhozes (collective state owned farms). In fact he turned free farmers into state slaves who had no property and had to work on state farms in order to survive. This cruel and inhuman practice gave the opportunity to develop heavy industry; mining and it gave the opportunity to start militarization. These results were achieved by numerous victims of innocent people who suffered from repressions and great purges as Stalin†s regime eliminated anyone who had another opinion on the destiny of the country. The total number of Stalin†s victims exceeds 20 million people. So what were his achievements? In quite a short period (20 years) Russia was turned into an industrial state with developing industry and one of the strongest armies in Europe. Society had changed as it was developing according to a socialist model. State was the only power in the country, state was the only property owner. Citizens in majority were nearly equal; the difference between those who had the highest and the lowest income was not really distinct as in capitalist world. In fact, state provided a working citizen with essential facilities for living and guaranteed basic social and medial care. People got the facilities in order to work good enough but nothing else. The order in the country was realized by a total control of media, press and oppression of any potential opposition. Communism substituted religion as the official religion of communist state was atheism, communist party controlled all spheres of life, which led to the isolation of the country. Free market was substituted by barter within the country and market relations were substituted by planned economy.. From historical point of view, the politics of Stalin, even being brutal and inhuman, was justified by historical need, as in order to survive and not collapse, Soviet Russia had to become a super power with a strong army and developed industry from an out-dated, semi-feudal empire with ineffective state management and corrupted aristocratic government. The main weakness of Stalin†s Russia was that the only condition under which the country could stand and continue its development was the policy of terror and oppression of any potential threat in the face of political opposition. Such kind of regime, based only on suppression of human individualism, collectivism and isolation from the rest of the world would definitely fail if some liberties were allowed. So if to look on the history of the Soviet Union starting from Nikita Khrushchev we will see the gradual decline of totalitarian empire, which collapsed in 1991. Another example of totalitarian state of inter-war period is Nazi Germany. Nazi Germany led by Adolph Hitler embodied fascist ideas about a strong state with iron order. Hitler†s phenomenon was a direct result of Versailles Treaty consequences for after war Germany. Humiliated nation, which suffered the burden of huge reparations, deep economical; depression and social crisis caused by ineffective politics of democratic government of Weimar republic wanted the only thing retreat and revenge. So chauvinist and radical ideas of Nazis have succeeded. Germans saw a leader in Hitler, who promised return international respect and prosperity to the nation. Hitler†s political program was very simple and it satisfied Germans fully. Hitler promised descent work to workers and guaranteed protection of private property to businessmen. But his political program was also based on racial hatred, anti-Semitism, blind chauvinism and aggression. Nazis used nearly the same methods of oppression Stalin practiced during â€Å"great purges†, but they focused on ethnic non-German minorities, Communists and political opposition to Hitler†s national-Socialist Party. German economy during Hitler†s regime was also state regulated, as the owners of industrial objects had certain obligations: they had to provide decent wages to workers and had to fulfill industrial state orders. Hitler had changed economy, he made it military oriented preparing the nation for a war. Social life during Nazi regime was also subjected to total control, fascist government controlled media, eliminated political opposition, persecuted ethnic minorities, which turned into Holocaust and genocide during WW2. Hitler†s regime which had to solve racial and territorial question was inhuman and contradicted modern human consciousness. It had to be stop anyway by international coalition, otherwise the absurd and paranoia of one man would cause a world human tragedy. The methods of state regulation were also present during Roosevelt†s office even though he represented a free democratic country living under the laws of capitalism. Roosevelt†s New deal was a set of reforms and a set of measures taken in order to relief the affects of the Great depression. State regulation over prices, control over banks activity and other measures had strengthened economy, getting the country of crisis. Nevertheless, despite the terrible affects of economical crisis and Great depression the USA stood and recovered. Comparing social and economical situation in the USSR, the USA and Germany in inter-war period we may find several similar features in activities of their governments. All of them provided social programs for citizens in order to guarantee realization of basic human living needs: health care, education, social protection and basic welfare programs. All three political regimes used state control over economy, which never used before. But in comparison to the USA where it had a temporary character, Germany and the USSR used it as an integral method of state administration which guaranteed stability and security.

Why You Should Use Reusable Shopping Bags

Why You Should Use Reusable Shopping Bags The next time the clerk at your favorite grocery store asks whether you prefer â€Å"paper or plastic† for your purchases, consider giving the truly eco-friendly response and saying, â€Å"neither.† Plastic bags end up as litter that fouls the landscape and kill thousands of marine animals every year that mistake the floating bags for food. Plastic bags that get buried in landfills may take up to 1,000 years to break down, and in the process, they separate into smaller and smaller toxic particles that contaminate soil and water. Furthermore, the production of plastic bags consume millions of gallons of oil that could be used for fuel and heating. Is Paper Better Than Plastic? Paper bags, which many people consider a better alternative to plastic bags, carry their own set of environmental problems. For example, according to the American Forest and Paper Association, in 1999 the U.S. alone used 10 billion paper grocery bags, which adds up to a lot of trees, plus a lot of water and chemicals to process the paper. Reusable Bags Are a Better Option But if you decline both paper and plastic bags, then how do you get your groceries home? The answer, according to many environmentalists, is high-quality reusable shopping bags made of materials that don’t harm the environment during production and don’t need to be discarded after each use. You can find a good selection of high-quality reusable bags online, or at most grocery stores, department stores, and food co-operatives. Experts estimate that 500 billion to 1 trillion plastic bags are consumed and discarded annually worldwide- more than a million per minute. Here are a few facts about plastic bags to help demonstrate the value of reusable bags to consumers and the environment: Plastic bags are not biodegradable. They actually go through a process called photodegradation- breaking down into smaller and smaller toxic particles that contaminate both soil and water, and end up entering the food chain when animals accidentally ingest them.According to the Environmental Protection Agency, more than 380 billion plastic bags are used in the United States every year. Of those, approximately 100 billion are plastic shopping bags, which cost retailers about $4 billion annually.According to various estimates, Taiwan consumes 20 billion plastic bags annually (900 per person), Japan consumes 300 billion bags each year (300 per person), and Australia consumes 6.9 billion plastic bags annually (326 per person).Hundreds of thousands of whales, dolphins, sea turtles, and other marine mammals die every year after eating discarded plastic bags they mistake for food.Discarded plastic bags have become so common in Africa they have spawned a cottage industry. People there collec t the bags and use them to weave hats, bags, and other goods. According to the BBC, one such group routinely collects 30,000 bags every month. Plastic bags as litter have even become commonplace in Antarctica and other remote areas. According to David Barnes, a marine scientist with the British Antarctic Survey, plastic bags have gone from being rare in the late 1980s and early 1990s to being almost everywhere in Antarctica. Some governments have recognized the severity of the problem and are taking action to help combat it. Strategic Taxes Can Cut Plastic Bag Use In 2001, for example, Ireland was using 1.2 billion plastic bags annually, about 316 per person. In 2002, the Irish government imposed a plastic bag consumption tax (called a PlasTax), which has reduced consumption by 90 percent. The tax of $.15 per bag is paid by consumers when they check out at the store. Besides cutting back on litter, Ireland’s tax has saved approximately 18 million liters of oil. Several other governments around the world are now considering a similar tax on plastic bags. Governments Use the Law to Limit Plastic Bags More recently, Japan passed a law that empowers the government to issue warnings to merchants that overuse plastic bags and don’t do enough to â€Å"reduce, reuse, or recycle.† In Japanese culture, it is common for stores to wrap each item in its own bag, which the Japanese consider a matter of both good hygiene and respect or politeness. Companies Making Tough Choices Meanwhile, some eco-friendly companies- such as Toronto’s Mountain Equipment Co-op- are voluntarily exploring ethical alternatives to plastic bags, turning to biodegradable bags made from corn. The corn-based bags cost several times more than plastic bags, but are produced using much less energy and will break down in landfills or composters in four to 12 weeks. Edited by Frederic Beaudry

The eNotes Blog Scholarship Spotlight February2015

Scholarship Spotlight February2015 Every month, will select some of the best scholarships around and post them on our blog. Check out this months cherry-picked scholarships! When you are ready to apply, check out our tips  on How to Write a Scholarship Essay. Find even more scholarships and resources  here. John Lennon Scholarship Amount:$5,000-$10,00 Eligibility: Ages 17-25, major must be in music or performing arts, must be attending or be alumni/alumnae of U.S. college or university Requirements: music and lyrics of original song on a CD or MP3 file, as well as three typed lyric sheets Due Date: February 27, 2015 SEG Foundation/Apache Scholarship Amount: $500-$14,00 Eligibility: Must be interested in physics, geophysics, earth sciences, or environmental science Requirements: Recommendation, essay, transcript Due Date: March 1, 2015 Charles Lucille King Family Foundation Scholarship Amount: up to $3,500 Eligibility: Must be a junior or senior majoring in television and film at an accredited university, have financial need, and demonstratable academic achievement Requirements: recommendations, personal statement Due Date: March 15, 2015 Siemens Competition in Math, Science and Technology Amount: $1,000- $100,000 Eligibility: Must be a U.S. citizen or Permanent Resident, a high school student, and interested in a STEM major Requirements: Research proposal and up to 18 page research report Due Date: September 30, 2015 *** TA Program: Monthly Scholarship  *** Amount: $500-$1000/per month Eligibility: Must apply and be an approved TA. Our TAs are high-school and college students who answer Homework Help questions on . They specialize in Literature, Writing, Math, Science, or History and know how to explain an idea to a fellow student. Requirements: Apply to be a TA here. Three exceptional TAs will be chosen for the monthly scholarships. Exceptional TAs are those that qualitatively answer numerous questions in the Homework Help. Due Date: N/A

5 Sentences with Misplaced Modifiers

5 Sentences with Misplaced Modifiers 5 Sentences with Misplaced Modifiers 5 Sentences with Misplaced Modifiers By Mark Nichol In each of the following sentences, ambiguity or confusion results from faulty placement of a modifying phrase. Discussion and a revision of each sentence illustrates a solution to the problem. 1. The organization provides youth and adults with disabilities job training and employment services. Does disabilities apply to the youth and adults, or does it refer to the job training and employment services? To clarify the sentence’s meaning, precede the reference to the recipients of what is offered with the description of what is offered: â€Å"The organization provides job training and employment services for youth and adults with disabilities.† 2. Here are some obscure names for everyday things we don’t usually use. Does the list (accompanied by photographs of the object in the source material for this example) pertain to a) names of seldom-used things, or b) seldom-used names of things? The correct answer is b, but the way the sentence is written, the reference is ambiguous. To clarify, write, â€Å"Here are the obscure names we don’t usually use for everyday things.† 3. The man, whose wife and baby still live in the city, did not want his name used for their safety. The sentence reads as if the man did not want his name used to contribute to the safety of his wife and child, or as if he wanted his name used for some reason other than their safety. However, it means that, for fear of reprisal, he was protecting them by not using his name. This revision more clearly conveys that meaning: â€Å"Out of concern for the safety of his wife and baby, who still live in the city, the man did not want his name used.† 4. Smith didn’t endear himself to voters by refusing to participate in a debate scheduled for Monday. This sentence suggests that Smith used some other strategy for endearing himself to voters other than refusing to participate in the scheduled debate. (If so, why is the alternative strategy not described?) Simply inserting a comma after voters (â€Å"Smith didn’t endear himself to voters, by refusing to participate in a debate scheduled for Monday†) will help readers absorb the sentence’s meaning, but it’s an awkward solution; better yet, transpose the subordinate clause and the main clause: â€Å"By refusing to participate in a debate scheduled for Monday, Smith didn’t endear himself to voters.† 5. Incorporate external-risk indicators into analysis, such as economic or industry-specific details. Economic or industry-specific details are examples of external-risk indicators, not of analysis, so the final phrase of the sentence should parenthetically follow indicators, not analysis: â€Å"Incorporate external-risk indicators, such as economic or industry-specific details, into analysis.† Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Grammar category, check our popular posts, or choose a related post below:20 Computer Terms You Should Know55 Boxing IdiomsSupervise vs. Monitor

Quaility management Essay Example | Topics and Well Written Essays - 500 words

Quaility management - Essay Example Therefore, total quality management is a customer driven process (Rawlins, 2008, p. 37). This paper seeks to discuss the assistance available to organizations seeking to improve quality. Total quality management is meant to focus on customers and non-customers. It is mandatory for the organization to ensure their major decisions are focused on the customer. Moreover, an organization is bound to carry out a research on customer perception about its service to know of its strength and weakness in order to effect appropriate improvements. In addition, having an understanding of non-customers will help an organization to have an insight on the modalities employed by the competitors. Secondly, an organization should ensure that it maintains continuous improvement. A good organization will have a service research program that managers will always consult when making decisions. Service quality information will assist in identifying any major shortfall likely to occur and a swift action will be taken (Oakland, 2003, p. 230-233). Moreover, employee’s involvement is essential for proper total quality management achievement. Employee research is just like customer research. Employee can be used to review the quality of nay service before it is released to the consumer as what happen internally to an organization affects the service offered to the customer. Employees are also aware of the problems and challenges that affect the quality of any service offered by a particular organization. Additionally, ensuring teamwork between employees will act as a benchmark for quality service delivery. Workers will be motivated to serve at their level best and will be able to accept quality criticism. Team involvement may also act as a source of motivation to proper service delivery. Moreover, open discussion in an organization should be encouraged and employee

Multicultural Awareness Assignment Example | Topics and Well Written Essays - 500 words

Multicultural Awareness - Assignment Example One must analyze himself in order to lead the life in a more peaceful manner. Lack of self awareness leads to various problems and self awareness will certainly help a person to improve himself. This in turn will improve his life and the development will be at a faster pace. Cultural and communal awareness and beliefs play a vital role in the development of one’s life. Since it is considered to be an important part, each and every person must have the basic knowledge about his/ her own cultural practices. (Cox & Richlin, 2004). As a counselor, I must also take note of the client’s socio-cultural background. To accomplish this, I must go through a process of self assessment that would help me in dealing with the clients in a better way. The self assessment helped in a great way since it made me a better person as I had an opportunity to know about myself. The self assessment helped me to realize the biases and beliefs of my culture and molded me into a better person. In a multi cultural environment, I had an opportunity to get along with people from different culture and community. (Erford, 2009) This made me gain more knowledge about their socio-cultural practices and the way in which they deal with people from other culture. The first time when I was realized as other, the situation was completely different.